Complaints & Redress Procedure

At MQ Building, we aim to provide a professional and high-quality service. If you are unhappy with any aspect of our work, we want to resolve it quickly and fairly.

How to make a complaint

Please contact us with:

• Your name and contact details

• Project address

• Description of the issue

• Any relevant photos or documents

Email: help@mqbuilding.uk
Phone: 001517334795

What happens next

1. We will acknowledge your complaint within 3 working days

2. We will investigate the issue

3. We aim to provide a full response within 14 working days

4. Where appropriate, we will propose corrective action or resolution